We may collect and store the following types of personal information:

- Name, address and contact details

- Email address and phone number

- Site address and property details for quoting/installation

- Photos or videos of your outdoor area (if provided)

- Details about requested services, enquiries and communication

- Billing information, payment details or finance-related information

- Website usage information collected through cookies or analytics tools

We collect personal information in several ways, including:

- When you complete an online form or request a quote

- When you contact us by phone, email or social media

- During on-site consultations or installations

- When you interact with our website (cookies, analytics, tracking tools)

- From third-party partners where authorised

Your information is collected so that we can:

- Provide quotes, services, designs and installations

- Communicate with you about your project

- Manage deliveries, orders and schedules

- Improve our services, website and customer experience

- Provide marketing material with your consent

- Meet legal, regulatory and insurance requirements

Our website may use cookies, tracking pixels and tools such as Google Analytics to enhance user experience and track site performance.

We take reasonable steps to protect your information from misuse, loss, unauthorised access and disclosure.

Your data may be stored securely in:

- Encrypted digital systems

- Protected CRM or project management tools

- Secured email and cloud storage systems

We do not sell your information. We may share your information with third parties such as:

- Suppliers involved in your project

- Installers, subcontractors or designers

- Payment processors or finance partners

- IT providers, CRM platforms or website hosting services

- Government bodies when legally required

We may send marketing communications if you have consented. You may unsubscribe at any time.

You may request access to the personal information we hold or ask for corrections if inaccurate.

If you have concerns about your privacy, contact us. If unresolved, you may contact the OAIC.

We may update this Privacy Policy periodically. The latest version will appear on our website.